DiscountSteel.com cannot accept metal returns that have been cut to size. All items that are full length or full sheets/plate may be returned at a 15% minimum restocking fee within 30 days from purchase date. Hardware items can be returned if unopened and in its original packaging within 30 days from purchase date. All refunds are for the cost of product or materials only. DiscountSteel.com cannot accept responsibility for damage incurred from misuse or operator error. Please note that the customer is responsible for all shipping costs back to DiscountSteel.com. If you have an issue with your order and would like to request a refund or exchange, you may do so by calling 1-800-522-5950 (7AM to 4:30PM Central Time, Monday - Friday).