Discount Steel and discountsteel.com cannot issue refunds on material that has been modified in any way from its original state.
Customers should inspect all items upon receipt as claims for shortages must be made within seven (7) days of invoice date. Pre-approved returns will be accepted within 30 days of sale with original receipt and are subject to a 15% minimum restock fee. Hardware items must be unused and in in its original packaging. Refunds are for the cost of product and materials only. All sales are final on custom cut orders, clearance items, surplus material, and products sold by the pound. Discount Steel cannot accept responsibility for damage incurred from misuse or operator error. Please note, consumer is responsible for return shipping costs.
If you have an issue with your order and would like to request a refund or exchange, please call 1-800-522-5950 (Monday-Friday 7AM to 4:30PM CST.)